About us
Healthcare shouldn't stop at a border.
We believe the quality of your care shouldn't depend on where you happen to live — or how long your system makes you wait. Quinsai Health exists to give you a safe, well-run route to treatment abroad, with one team accountable the whole way.
Our purpose
Mission
To open the doors of a great hospital to patients anywhere — and to walk through them with you.
We remove the four barriers that keep people from the care they need abroad — distance, language, cost and trust — so that seeking the best treatment, in another country, feels as safe and clear as seeking it at home.
Vision
A world where healthcare has no borders.
Hangzhou has been a meeting point of healing traditions for centuries — ancient Chinese medicine and modern science side by side. We want to make it a meeting point for the world's patients too: a place where care, recovery and renewal happen together.
A medical journey is rarely just medical. It's a person hoping to move without pain again, to eat without fear, to get back the years a waiting list took from them. We measure ourselves by how well we carry people through that — not by the treatment alone, but by the dignity, clarity and care around it.
One team, three roles — so nothing falls between the cracks.
We are not the hospital, and we are not a travel agent. We are the single, accountable team that connects the two — and your journey rests on an established public hospital, licensed travel operators and a clear written contract — so your trust sits with proven organisations, not promises.
The hospital (IHC)
All treatment takes place at the International Healthcare Center (IHC) of The First Affiliated Hospital, Zhejiang University (FAHZU) — a Grade A tertiary public teaching hospital founded in 1947, ranked No.6 nationally, with partnerships across Mayo Clinic, Stanford, the University of Toronto and 40+ institutions worldwide. We never spread patients across other facilities.
About the hospital →Licensed travel partners
Travel and on-the-ground logistics are delivered by licensed inbound-tourism operators — flights, hotels, transfers, a private car and driver, and a dedicated companion who interprets and stays with you throughout.
Tanda (Hangzhou) Technology Co., Ltd
Everything is contracted through our Hangzhou company, Tanda (Hangzhou) Technology Co., Ltd — a registered company with a real office and phone line. Your written agreement is with us; hospital fees are paid directly to the hospital. No cash in China, no surprises.
Quinsai Health sits across all three: we arrange your care, coordinate your trip, and remain the one team you can always come back to.
Why us — and not just the hospital and a travel agent?
Between great medicine and good travel there's a gap that neither a hospital nor a travel company is built to fill. Filling it well is the whole of our job — and it's the part you can't safely do alone from another country.
One body that answers for the whole journey
If anything goes wrong, you call one team — us — and we handle it, in Chinese, on the ground. Your written contract and your ¥1,000,000 in-China accident cover sit with one company you can hold to account. A hospital answers for its medicine; a travel agent answers for a trip. We answer for everything in between.
We do the hardest part before you fly
Before you book a single flight, we check whether your case is suitable, translate your records for the specialists, and bring back a real treatment plan and a landed-cost quote from the IHC. It's the most valuable step of all — the one a hospital's international desk won't do for a stranger overseas, and a travel agent simply can't.
One plan, not five moving parts
Treatment dates, the right visa, your flights and hotel, recovery time and a companion for your family — woven into a single plan that holds together. Two separate suppliers can't do this; one coordinator can.
We're the reason you found this at all
Most patients in the UK, US, Canada or Australia have never heard of FAHZU. Helping you discover it — and trust that it's genuinely safe — is work no hospital or travel agent does. It's why we exist.
The team you're actually trusting
When you send a deposit, you're trusting people — so here is who we are. Quinsai Health is a 20-strong bilingual team of medical coordinators, case managers and travel planners, operating as Tanda (Hangzhou) Technology Co., Ltd — a registered Hangzhou company with a real office, a phone line you can ring, and a written contract in your name.
We've already guided a growing group of international patients through treatment at the IHC, and we keep our numbers deliberately small: every case is handled personally, by the same coordinator, from your first email to your follow-up after you're home.
Everything we handle, so you don't have to
What you pay, and when
Our service fee
Paid to us when your itinerary is confirmed — and fully refundable any time before you travel.
Flights & hotel
You book these yourself; we recommend the best places near the hospital. We take nothing from them.
Hospital fees
Paid directly to the hospital — a deposit on arrival, the balance once treatment is done. Nothing is prepaid.
Local travel in Hangzhou
A 20% deposit before you set off, refundable up to departure; the rest settled locally.
Before you travel, the only money in our hands is fully refundable — and no cash changes hands in China.
“I paid about a quarter of what this would have cost back home — and from the moment I landed I was looked after like a VIP. I didn't expect to get both.”
Why patients come to us
Different countries, the same frustration — care that's out of reach when you need it.
From the UK & Canada
A waiting list that keeps you in pain for months. We offer a timely, planned alternative — no queue.
From the United States
A self-pay price that's simply out of reach. We compare the honest landed total, not just a sticker.
From Australia
Dental and elective gaps the system doesn't cover. We make a top hospital genuinely affordable.
For everyone
The fear of gambling on a cheap clinic abroad. We treat only at FAHZU, a top-6 public hospital — never elsewhere.
Our relationship doesn't end at the airport.
Your first trip is about getting the treatment you need, safely. After that, many patients come back — for a routine check, a quieter wellness stay, or simply to see more of the city that looked after them. We're here for the long run, not a single transaction.
Start with a free assessmentWhat we stand for
Transparent pricing
We quote the full landed cost up front. Barring a genuinely new clinical finding, the price you're quoted is the price you pay.
One point of accountability
You never get passed between strangers. The same team owns your case from first enquiry to follow-up after you're home.
Privacy, protected
Everything you share is kept strictly confidential and used only to review and plan your care.
Honesty over hype
If the hospital can't help with your case, we tell you. We make no guarantees about clinical outcomes — only about how we'll look after you.
Have a question before you start?
Tell us your situation. The first assessment is free, with no obligation.
Get your free assessment